Frequently Asked Questions - Bemax Fabric Wholesale Poznań

FAQ BEMAX

Can I shop for less than 300 PLN?

- Yes, of course. The online store bemax.pl is intended for all customers.

Can I order, for example, 1.6m of fabric?

- Yes. Thanks to the new feature in our store, all you need to do is enter exactly how much material you need in the product card, add it to your cart, and you're done!

How much can I order at least?

- On the store's page bemax.pl The minimum quantity that can be ordered is 1 meter.

Can I order samples, and if so, how? How long does it take to receive the samples?

- Yes, we send samples via DPD and to InPost parcel lockers. Samples and color cards can be ordered by adding them to the cart using the "Order sample/color card" button. If there is no such button for the product, it means that we do not make samples/color cards from that material.

How long does it take to ship?

- Theoretically, the order processing time is 14 working days. In reality, we process the order within 3 days. We use the services of DPD and InPost.

How much fabric do I need for a dress?

- Everything depends on the cut of the dress and your measurements. For a simple dress, the length of the dress plus the length of the sleeve always matters.

What is the minimum fabric purchase amount in the store? (Minimum order, unit of measure)

- The minimum quantity that can be purchased in an online and physical store is 1 running meter of material. 1m is the minimum that we will cut.

Does the price listed on the website refer to 1 linear meter? (Price per unit)

- The price listed on the website is the gross price for 1 linear meter. Our module for converting to fractional meters and reports calculates the gross price to the selected value accordingly.

How to order fractional lengths (e.g., 1.5 m, 3.6 m)? (Purchase multiple)

- In the product card, you need to specify the quantity you want to order and then add it to the cart. This applies to materials that are NOT reports.

Will I always receive the ordered fabric in one piece? (Cutting fabric, continuity of the material)

- Yes, we cut the piece that has been ordered. We do not send cut pieces of material unless it has been previously agreed upon by the customer.

Are the colors of the fabrics in the photos identical to reality? (Color reproduction, monitor differences)

- The colors of the fabrics may differ from the actual ones. This is primarily due to monitor settings. If there is any uncertainty about the color, please contact us and we will clarify any doubts :)

Where can I find detailed information about the composition, weight, and width of the fabric? (Product specification)

- Detailed information can be found in the product description or in the product details tab.

What is grammage and why is it important when choosing a material? (Terminology)

- The weight of the material is the weight of one square meter (m2) or one linear meter (mb), which is expressed in grams per square meter (g/m2)/(GSM) or grams per linear meter (g/mb).

Simply put - the thicker the material, the higher the weight per unit area.

It is important when choosing material online because it tells us how thick the material is that we cannot touch.

Additionally, each product card contains a Weight Table, where you can delve into the topic of weight.

Do you offer material samples before making a larger purchase? (Possibility to order samples)

- Yes. Samples can be ordered by adding them directly to the cart by pressing the "Order Sample" button. Samples can also be ordered via email at The text appears to be an email address and does not require translation. It remains the same in English: [email protected].. 

How to choose the right type of fabric for a specific project (e.g. dress, coat)? (Consultation, fabric application)

- First, we need to consider what season we will be wearing this project in. Then we select the weight and appropriate fiber for the given weather. Once we have these parameters figured out, we choose the colors, patterns, and finish of the material.

Are patterned fabrics available in other colors as well? (pattern variants)

- In many cases, this is possible. To check, simply enter the specific material and see if there are color combinations available for that pattern.

What payment methods are available in your online store? (Available payment options)

- In our online store, various types of payments are available through the PayU gateway. You can pay with a debit/credit card, BLIK, via bank transfer, with the Apple Pay/Google Pay e-wallet, and with deferred payments.

Can I safely pay with a credit card/quick transfer? (Transaction security)

- Yes. Our transactions are processed by PayU. PayU is our long-term partner in the field of online payments.

Do you issue VAT invoices? How can I obtain one? (Purchase documentation)

- Of course, we issue VAT invoices. To obtain one when placing an online order, simply enter the VAT number and the company name when filling out the payer's information. You can also note in the order comments that you need a VAT invoice.

Do you offer wholesale discounts for larger orders?

- All information for wholesale customers can be found in the "Wholesale" tab.

When will my order with the status "Pending payment" be canceled? (Cancellation policy)

- If the payment failed for any reason, we will then ask you for a comment on this matter. If we do not receive any response, the order will be canceled.

What is the order processing time before the package is shipped? (Shipping time from the warehouse)

- The order processing time in the warehouse is 1-2 business days. After this period, your package will be shipped with the carrier selected during the order.

What are the available delivery options and costs (courier, parcel locker)? (Shipping methods and pricing)

- The available delivery options from our store are:

  • InPost Parcel Locker - 9.99 PLN gross

  • DPD courier - 12.99 PLN gross

  • DPD courier (cash on delivery) - 15.99 PLN gross

  • and Personal pickup at our store - Głogowska 260 Poznań.

Do you ship orders abroad (outside of Poland)? (International shipping)

- Yes. We also send packages abroad. The countries we send to are: Austria, Belgium, Bulgaria, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Luxembourg, Germany, Portugal, Romania, Sweden, Slovakia, Slovenia, Hungary, and Latvia.

How do you pack fabrics to avoid damage during transport? (Packing method, rolling/folding)

- Your packages are prepared in such a way that no courier can harm them :) Each item is carefully wrapped in plastic that protects it from dirt and moisture.

Can I combine two separate orders into one shipment? (Order merging, packing)

- Yes. Please contact us then, or add a note in the order remarks.

What should I do if my package arrives damaged or incomplete? (Complaint procedure for the shipment)

- The complaint procedure is described in our Return Policy.

What to do if the received fabric has a flaw or defect (e.g. stain)? (Product complaint procedure)

- Please contact us immediately. By email or phone.

How to wash and care for the materials purchased from you? (Care instructions, decolorization)

- Each fiber has its own properties. If you are unsure how to wash and care for the purchased product, please contact us, and we will be happy to advise you.

What is decolorization and why is it recommended for certain fabrics? (Tips before sewing)

- Decatizing is the intentional shrinking of the material before sewing. We do this to avoid disaster! If you sew a project from fabric that has not been decatized before sewing, the entire silhouette of the garment may change.