HOW TO BUY / CUSTOMER SERVICE

Shopping on our site is really easy and nice. You have to remember and now some rules, for this process to be easier.

1. Unit - running meter

2. On the left side of the page, there is a menu with categories divided by composition and application. After choosing a category, you choose the product and its colour(if possible)

3. Please select the fabric and add it to the basket.

4. In the „add to basket” you determine the multiple of 1m of the fabric (minimum quantity - 1 piece = 1m) Exception - fabrics sold by pieces, which are sold as a whole 1 pattern. (more info https://www.bemax.pl/pl/content/19-FAQ)

5. In the upper right corner, there is a button called „basket”, where you can check and verify your order. When registering, put in your billing info, which are essential for your order realisation.

6. After that, choose the shipping, put in your address and paying form.

7. After confirming your order - if you chose paying by transfer, the order will be accomplished after confirming the transfer to our bank account.

8. Shipping cost and paying forms:

In our store you can pay in 3 different ways:

PayU: after choosing PayU, you will be redirected to a site for accomplishing the online payment.

Standard transfer: bank transfer in PLN for this bank account:

PL4417 50 00 12 0000 0000 1075 1567 ( please, tell us before you do it)

bank transfer in EU for this bank account :38 1750 0012 0000 0000 1075 1578

International shipping – please ask by email or call

Every order has an additional fee for a plastic bag - 0.50PLN.

If you have put an order for more than one kind of fabric - the fee for shipping is for the whole order. (Maximum 30kg)

Estimated shipping time The packages usually arrive in 2-3 work days, but we withhold the right to realisation in 14 days.

In case of lack of the ordered product, we will inform you about it and about the closest possible realisation time.

In case of any questions, please contact us at:

+48 535 945 851

+48 517 254 264

+48 509 335 260

handel@bemax.pl

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